Do not panic! Your funds are safe!

We understand how frustrating it can be when your bridged tokens seem to be stuck.

Here's a step-by-step guide to help you navigate this situation:

1. Patience is Key:

Sometimes, blockchain congestion or sudden spikes in gas fees (mostly on the target chain) can cause delays in the bridging process. Your tokens might take longer than usual to arrive. Be patient; it's likely on its way!

2. Verify the Status of your Port

ChainPort provides different endpoints, through the API, where you can easily verify the status of your port.

Port Info

Example: https://api.chainport.io/api/port?base_tx_hash=0xe727d899bc331639eeba4d169d0f89a0467b68d0dbc008ee3023909aba086225&base_network_id=12



Endpoint URL: https://api.chainport.io/api/port?
Query Parameters:
base_tx_hash ---> ONLY the HASH from SOURCE network
base_network_id ---> Check the table below with all the Networks ID

Provide ONLY the HASH, not the URL from the scanner when inserting the parameter base_tx_hash


Verify that values for "target_tx_hash" & "target_tx_status" related to your port ARE NOT NULL. In that case, refresh the page a couple of times.

ChainPort's Networks ID

BSC	ETH	POLY	AVAX	FUSE	FTM	MoonRiver	Aurora	Cardano	DogeChain
1	2	3	4	5	6	7	8	9	10

Telos	Milkomeda	Arbitrum	Optimism	Base	Conflux	OpBNB	Meld	Humanode	Step
11	12	13	14	15	16	18	19	20	21

Port Pending

Example: https://api.chainport.io/port/pending?user_web3_address=INSERT_HERE_YOUR_WALLET_ADDRESS

Endpoint URL: https://api.chainport.io/port/pending?
Query Parameters:
user_web3_address ---> Your wallet address. You can also insert your Cardano wallet address

Verify that values for "target_tx_hash" & "target_tx_status" related to your port ARE NOT NULL. In that case, refresh the page a couple of times.

3. Contact ChainPort Support:

If your tokens are still not showing up after a reasonable time (~15 minutes), it's time to reach out.
Contact ChainPort's support team with details about your transaction, including the Tx or hash and the amount of tokens involved.

4. Provide Necessary Information:

Help the support team assist you faster by providing essential details about your bridging attempt. This includes the blockchain you're bridging from and to, the token type, and any TX IDs or hashes.

5. Be Assured:

ChainPort's support team is dedicated to resolving such issues promptly. They'll investigate and guide you on the next steps to ensure your tokens reach their destination.

Remember, hiccups can happen, but with a bit of patience and the right support, your tokens will find their way. Contact ChainPort support for personalized assistance.

Happy bridging!

Updated on: 19/12/2023